To redeem a voucher, you must create a customer account. The voucher code can then be easily entered under MY BALANCE. This will be credited immediately and you can start shopping straight away. Your remaining credit remains in your customer account until you make your next purchase. As long as the balance is positive, this payment method will be selected automatically and no other payment method can be selected. The current credit value is automatically displayed at checkout.

No. As long as the balance in your customer account under MY BALANCE is positive, this payment method will be selected automatically and no other payment method can be selected. The current credit value is displayed at checkout.

First check whether your voucher code is only valid for a certain period of time. If you can't find a reason, just write a messageusing the contact formand describe your problem. Our support team will be happy to help you!

No. As long as the balance in your customer account under MY BALANCE is positive, this payment method will be selected automatically and no other payment method can be selected. The current credit value is displayed at checkout.

Yes, discount codes and a voucher can be combined.

Yes. You can redeem your voucher for all items offered in our online shop.

Select the amount of the voucher in the online shop and click on the shopping cart and go to the checkout. After a successful payment process, you will receive your voucher as a PDF via email after just a few minutes.

First check whether your voucher code is only valid for a certain period of time. If you can't find a reason, just write a messageusing the contact formand describe your problem. Our support team will be happy to help you!

If you have received incorrect or damaged goods, you can return unopened goods to us free of charge within 14 days. Simply send an inquiryvia our contact form.

After receipt of the goods you will immediately receive your refund or replacement delivery. We recommend using the original package to send the return.

No. Your voucher has a cash value and therefore cannot be returned.

Since a voucher is sent by email, no goodie is given away if a voucher is purchased alone. Please add enough coffee or tea items to cart to receive your goodie.